Privacy Policy

Effective Date: September 2, 2026

WiO SmartFoods Inc. (“WiO SmartFoods,” “WiO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit wiodiet.com, purchase our products, create an account, contact us, or interact with our email, SMS, MMS, RCS, and other services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from service providers that assist us in operating our business.

Information You Provide

Depending on how you interact with WiO SmartFoods, we may collect:

• Name

• Email address

• Telephone or mobile phone number

• Billing and shipping address

• Account information

• Order and purchase history

• Product preferences

• Customer service communications

• Reviews, feedback, or other information you submit

• Marketing preferences

• Email, SMS, MMS, and RCS consent information

Payment information is processed through payment service providers that assist us with securely completing transactions.

2. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Links clicked

• Referring website

• Approximate geographic location based on IP address

• Shopping and browsing activity

• Cart activity

• Date and time of visits

• Cookie and similar technology identifiers

We use this information to operate and improve our website, understand customer behavior, maintain security, prevent fraud, measure performance, and improve our products and marketing.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Provide shipping and delivery information

• Manage customer accounts

• Provide customer service

• Respond to questions and requests

• Process returns, replacements, or refunds

• Provide transactional communications

• Send marketing communications when permitted

• Send SMS, MMS, and RCS messages when you have provided appropriate consent

• Personalize your experience with WiO SmartFoods

• Remember products and shopping-cart activity

• Improve our website, products, and services

• Analyze website and marketing performance

• Detect and prevent fraudulent or unauthorized activity

• Maintain the security of our website and systems

• Comply with applicable laws and legal obligations

• Enforce our Terms of Service

4. How We Disclose Personal Information

WiO SmartFoods does not sell or rent your personal information.

We do not sell, rent, or share your personal information with third parties for advertising or marketing purposes.

This restriction applies to all personal information we collect, including your name, email address, telephone number, purchase information, browsing information, mobile opt-in information, SMS consent data, MMS consent data, RCS consent data, and messaging information.

We may disclose personal information to service providers solely when necessary for them to perform operational services on our behalf, such as:

• Processing payments

• Fulfilling and shipping orders

• Hosting and operating our website

• Providing customer service

• Maintaining our technology and security systems

• Delivering email or mobile messages that you have requested or consented to receive

Service providers are not permitted by WiO SmartFoods to use personal information we provide to them for their own advertising or marketing purposes.

We may also disclose personal information when required by law, legal process, or governmental request; when reasonably necessary to protect WiO SmartFoods, our customers, or others; or as part of a merger, acquisition, restructuring, or sale of the business where permitted by applicable law.

5. No Sale, Rental, or Sharing for Advertising

We do not sell, rent, or share your personal information with third parties for advertising or marketing purposes.

This policy applies to all personal information collected by WiO SmartFoods.

It specifically includes:

• Mobile phone numbers

• SMS opt-in information

• SMS consent records

• MMS opt-in and consent information

• RCS opt-in and consent information

• Messaging data

• Email addresses

• Customer account information

• Purchase information

Mobile opt-in information and SMS, MMS, and RCS consent data will not be sold, rented, shared, transferred, or disclosed to third parties for advertising or marketing purposes.

6. SMS, MMS, and RCS Privacy

WiO SmartFoods may offer mobile messaging programs using SMS, MMS, Rich Communication Services (“RCS”), and similar technologies.

When you choose to participate in a WiO SmartFoods mobile messaging program, we may collect information including:

• Your mobile telephone number

• Your opt-in status

• Your messaging consent records

• The date and method of your opt-in

• Message delivery information

• Messaging history

• Opt-out requests

• Customer service communications

We use this information to operate the WiO SmartFoods mobile messaging program, deliver messages you have consented to receive, maintain records of consent and opt-out requests, and provide customer support.

We do not sell, rent, or share your personal information, including your mobile opt-in information and SMS, MMS, or RCS consent data, with third parties for advertising or marketing purposes.

Your mobile telephone number, messaging opt-in information, and SMS, MMS, or RCS consent data will never be provided to third parties for their own advertising or marketing purposes.

Consent to receive marketing messages from WiO SmartFoods is not a condition of purchase.

You may unsubscribe from mobile marketing messages at any time by replying STOP. For assistance, reply HELP or contact WiO SmartFoods Customer Service at customerservice@wiodiet.com.

Mobile opt-in information and SMS/RCS consent will not be sold, rented, or provided to third parties for their own marketing or advertising purposes.

Consent to receive marketing messages is not a condition of purchasing any WiO SmartFoods product.

Instructions for unsubscribing from mobile messaging are provided in our Terms of Service and within applicable messages.

7. Shopping Cart and Abandoned Cart Information

Our website uses cookies and similar technologies to keep track of products you view or place in your shopping cart.

This may include information showing when a shopping cart has been abandoned.

If you have separately consented to receive mobile marketing communications from WiO SmartFoods, this information may be used to determine when to send you an abandoned-cart reminder by SMS, MMS, or RCS.

We do not use abandoned-cart activity to send mobile marketing messages to individuals who have not provided the required mobile messaging consent.

8. Cookies and Similar Technologies

WiO SmartFoods and service providers acting on our behalf may use cookies, pixels, tags, web beacons, and similar technologies.

We may use these technologies to:

• Keep our website functioning

• Remember your preferences

• Maintain your shopping cart

• Understand website usage

• Improve website performance

• Prevent fraud

• Measure the effectiveness of WiO SmartFoods marketing

• Understand how customers interact with our website

Your browser may allow you to block or delete cookies. Certain website features may not function properly if cookies are disabled.

Where required by applicable law, we will provide appropriate choices concerning non-essential cookies and similar technologies.

Mobile opt-in information, SMS/RCS consent records, and telephone numbers are not provided to third parties through these technologies for their own advertising purposes.

9. Email Marketing

If you subscribe to WiO SmartFoods email marketing, we may send you product announcements, promotions, educational content, offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Unsubscribing from email marketing does not automatically unsubscribe you from SMS, MMS, or RCS messaging, and unsubscribing from mobile messaging does not automatically unsubscribe you from email.

Transactional or customer-service emails related to purchases, accounts, or requests may still be sent when appropriate.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, completing transactions, maintaining appropriate business records, resolving disputes, enforcing agreements, and satisfying legal, regulatory, tax, accounting, and compliance obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Data Security

WiO SmartFoods uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No online service or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of your information.

12. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information, including the right to request:

• Access to personal information we maintain about you

• Correction of inaccurate personal information

• Deletion of certain personal information

• Information about how your personal information is used

• A copy of certain personal information

• Withdrawal of certain marketing permissions

Where applicable, you may also have rights concerning the sale or sharing of personal information.

WiO SmartFoods does not discriminate against customers for exercising privacy rights available to them under applicable law.

To submit a privacy request, contact us at customerservice@wiodiet.com.

We may need to verify your identity before completing certain requests.

13. Children's Privacy

The WiO SmartFoods website and services are not intended to collect personal information from children under the age of 18.

If we learn that we have knowingly collected personal information from a child in a manner prohibited by applicable law, we will take reasonable steps to delete the information.

14. Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

WiO SmartFoods does not control the privacy practices of those third parties. Information you provide directly to another website or service is governed by that third party's privacy policy.

We encourage you to review the privacy policies of websites and services you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

When we make material updates, we will post the revised Privacy Policy on our website and update the Effective Date shown at the top of this page.

16. Contact WiO SmartFoods

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

WiO SmartFoods Inc.
4205 W Nike Dr.
West Jordan, UT 84088
United States

Email: customerservice@wiodiet.com
Phone: (801) 990-1934
Website: wiodiet.com