How Can we help?

Unfortunately, we are not able to offer discounts on the following products:

• Sample Pack
• All MRP SmartShakes or MetFlex kits
• All sizes of Pro Omega Oil + Liver Detox
• Pump for Pro Omega Oil
• WiO Shaker Bottle

These items do not count towards the minimum purchase threshold of a promotion.

Note: SMART Shipping Protection is a paid shipping coverage upgrade and is excluded from all promotional discounts. As such, SMART Shipping Protection does not count towards the purchase amount threshold of a promotion.

The Subscribe and Save program discount does not apply to the following items:

• Sample Pack
• All sizes of Pro Omega Oil + Liver Detox
• All MetFlex kits
• Pump for Pro Omega Oil
• WiO Shaker Bottle

No, at this time we only ship to the continental USA.

You can view the status of your order information in the Order section of your account. Click here to view your Order History.

We will be happy to change the shipping address if you contact us before your order has been sent to the shipping department. While we will make every effort to make the change, we cannot guarantee that our team will be able to make the change in time for your pending order. If you need to change the address. Please contact our Customer Support Team at (801) 990-1934 during our business hours (M-F 9:00 a.m. to 5:00 p.m. MT).

In order to deliver your order in the best possible condition, we add extra insulation, and ice packs, and only use expedited two-day delivery when sending products that require cold ship packaging. These extra elements add to our shipping expenses. When an order contains a combination of products classified as both cold and non-cold, the order is shipped at our cold product shipping rates. The table below explains our shipping costs and tiers for both cold and non-cold orders (shelf-stable).

We have a total of 20 items classified under our cold shipping category:

Meals:

• SmartBurrito™ Chicken
• SmartCroissant™ Ham, Egg, and Cheese
• SmartCroissant™—Egg and Cheese
• SmartPizza™ Pepperoni
• SmartPizza™ Variety 3-Pack
• SmartPizza™ Cheese
• SmartPizza™ Chicken Alfredo
• 5” Chicken Pot Pie (Personal)
• 9” Chicken Pot Pie (Family Size)

Pies:

• 5” SmartPie™ Apple (Personal)
• 5” Pecan SmartPie™ (Personal)
• 5” SmartPie™ Pumpkin (Personal)
• 9” SmartPie™ Apple (Family Size)
• 9” Pecan SmartPie™ (Family Size)
• 9” SmartPie™ Pumpkin (Family Size)

Snacks & Desserts:

• SmartCookie™ Chocolate Chip
• Chocolate Covered SmartCroissant™
• SmartMuffin™ Chocolate Chocolate Chip
• SmartMuffin™ Pumpkin Chocolate Chip
• SmartMuffin™ 4-Pack Cranberry, Pumpkin, Chocolate, Cinnamon

You can click on the Account link on the navigation bar/header on any page, under the Support section on our footer, or by clicking Subscriptions here to view and manage your subscriptions.

"Total Carbs" are the amount of carbs in the food before digestion. “Net carbohydrates” are the carbs that remain and are absorbed by the body after digestion. "Digestibility Corrected/Digestive Facts" refers to a method of calculating the nutritional value of a food by taking into account how much of a nutrient is actually absorbed by the body. Due to our products containing our scientifically proven, all-natural carb and fat inhibitors, we are required to list nutritional details for our foods both before and after digestion.

We have two sets of nutrition facts on all our labels, one for “the Nutritional Facts” regarding the nutritional values contained in the product and one for “Digestive Facts” regarding how much of the nutritional values in the food are actually going to be absorbed by your body after digestion. WiO SmartFoods uses all-natural, plant-based inhibitors that inhibit the digestion of any of the fats and most of the carbs in our foods.

Our inhibitors bind to the carbs and fat, fooling your body into treating them like fibers, which pass through your digestive system undigested and are eliminated through your waste. You can also reference our Behind The Science section found on our navigation bar/header on any page for more in-depth details on our inhibiting process and our Independent Clinical Study backing our science.

Sodium is an essential nutrient that the body needs to function correctly. The slightly higher sodium levels in our foods are designed as part of a low-carb, keto diet. When you follow this type of diet your pancreas will lower insulin production levels and allow your kidneys to expel more water-retention minerals, such as sodium through urination.

Too low levels of sodium can cause nausea, headaches, confusion, fatigue, loss of energy, muscle weakness, spasms, and cramps which can hamper effective digestion and exercise. TIP: If you experience headaches when eating low-carb foods or because you are in ketosis, you can help alleviate headaches by increasing salt and water intake. Medical experts warn to be careful about consuming “too little” sodium when engaged in a keto lifestyle.

WiO SmartFoods offers many vegan/vegetarian-friendly food items. For example, our peanut butter and spreads, breads, chips, muffins, etc. would be considered vegan/vegetarian-friendly. However, due to all of our products being handled and manufactured in a facility that also handles dairy products, we do not make the claim of certified vegan on any of our product(s) labels.

Our corn chips, peanut butter and spreads, and SmartShakes are gluten-free! We also offer gluten-free flour and healthy sweeteners, so you can make your own healthy gluten-free treats.

Our products do not present any health risks to healthy pregnant women. Please note: our foods may contain peanuts, dairy, egg, and whey and should be noted if you are allergic. In general, it is recommended that pregnant women consume a higher level of healthy carbs and fats than non-pregnant women. Before starting any diet or making any dietary changes, you should always consult a medical provider for your personal needs. WiO SmartFoods does not claim to offer any medical treatment or give any personal medical advice.

WiO SmartFood uses only 100% natural, non-GMO, plant-based alternatives to synthetic chemicals or drugs. Our studies show that our inhibitors (modified cyclodextrin) allow the food to pass through the digestive tract safely. There is no recorded evidence of any negative side effects associated with the use of our foods. The FDA and foreign countries have classified cyclodextrin fibers to be safe for human consumption.

There is no evidence of any known allergic reactions documented on the ingredients used in our inhibitors.

The digestion of macronutrients can vary per individual because every individual’s biochemistry is slightly different. Persons with high levels of insulin resistance or glucose intolerance may experience higher sensitivity and greater glucose level volatility. A therapeutic-level keto diet can help to overcome these limitations. Learn more about this here: How to Lower Blood Sugar Spikes Caused by High Insulin Resistance and How Carb Blockers Can Help Diabetics Control Blood Sugar Levels.

It is a good idea to start small. For example, you can start with a 1/4 or 1/2 of a muffin to see how your body reacts to our foods. Then use that information to help you regulate how much of our food you want to eat in a sitting.

Theoretically, there should be no effect. However, the digestion of macronutrients can vary per individual. Since everyone does digest food differently, in amount and rate of absorption, we would suggest testing your blood ketones with small amounts of WiO products to determine your particular needs. WiO SmartFoods has thousands of type I and type II diabetic customers consuming our foods.

Can you be one of them with little to no glucose spike? Honestly, it will depend on your level of insulin resistance and/or glucose intolerance. The good news is: that your body will heal these issues if you adopt a low insulin diet. Learn more here: How to Lower Blood Sugar Spikes Caused by High Insulin Resistance and How Carb Blockers Can Help Diabetics Control Blood Sugar Levels.

No, simply because the ratio of carb and fat inhibitors used is specifically dosed to cover the fat and carbohydrate content of the food recipe that we made. For example; If you were to add more dietary fats to the serving size, there would not be enough of the fat-inhibitor in the WiO food to cover the additional fats ingested. However, taking our WiO Trio Trim Capsules with your non-WiO foods can provide the additional blocking you need. Refer to the product label for details on proper dosage.

Anyone looking to eat healthier to lose weight or maintain a healthy diet. Our products help people looking to improve their fat loss results and reduce cravings with our wide selection of non-traditional diet foods. Also, those wanting to lower glucose, insulin, and triglyceride levels (keto) may find our products beneficial. Lastly, anyone with an addiction to great-tasting foods made with the highest quality ingredients will have found just what they have been looking for!

The shelf life of most WiO SmartFoods products is similar (when unopened) to similar product types you would purchase in any grocery store (1-3 weeks depending on the product). Breads, muffins, and croissants will have a shorter shelf life than cookies, flour, and peanut butter/spreads. Because some products have a shorter shelf life measured in days or weeks, and others have a longer shelf life measured in months, the best practice would be to refer to the specific product date codes. If kept in the freezer, the shelf life can be extended to several months.

WiO SmartFoods makes both shelf-stable foods and products that require refrigeration. Immediately freeze or refrigerate perishable foods according to the packaging instructions. As with all foods, please store WiO SmartFoods that don’t require refrigeration in a cool, dry place, away from direct heat or sunlight for best results.

You are fine to heat WiO SmartFoods – heat does not negatively affect either fat or carb inhibitors, however, excessive heating can add a slight aftertaste.

Our products are available on our website, at select retailers nationwide, and on our Amazon Store.

If you are interested in selling our products in your store(s), please reach out to our Wholesale team at wholesale@wiodiet.com for pricing, terms, and details.

Our products are all prepared, cooked baked, and packaged at our production facility located in West Jordan, Utah. All of our ingredients are sourced from North American suppliers and all of our products are proudly made in the USA.

Our facility has consistently maintained good standing ratings for food product standards. We are audited bi-annually by the FDA and the USDA.

WiO SmartFood uses only 100% natural, non-GMO, plant-based alternatives to synthetic chemicals or drugs. All of our ingredients are chemical, hormone, and artificial-free.

The FDA adopted this term in the Code of Federal Regulations in 1993. The term ‘Digestibility Corrected’ means that the macronutrients of carbohydrates and fat are in the food but do not get wholly digested. "Digestibility Corrected/Digestive Facts" refers to a method of calculating the nutritional value of a food by taking into account how much of a nutrient is actually absorbed by the body. Due to our products containing our scientifically proven, all-natural carb and fat inhibitors, we are required to list nutritional details for our foods both before and after digestion. The fats and most of the carbs pass through the body undigested rendering those calories undigested as well. The term ‘digestibility corrected’ refers to the overall values of macronutrients and calories that are digested by the body after the carbs and fats are blocked.

Check out the list below or see our rewards page to learn more.
1. Sign Up Bonus - Create an account and earn points.
2. Sign Up for Email and SMS – Subscribe to our email and SMS list and earn points.
3. Write a Review - Earn points by writing reviews for the products you purchased through wiodiet.com.
4. Follow on Social - Follow our Instagram, Facebook, and Pinterest pages and earn more points.
5. Make a Purchase - Earn points for every dollar spent on an order.
6. Refer a Friend - Refer your friends and earn a 10% discount when they purchase through your link. Plus, they get 10% off their first purchase.
7. Anniversary Bonus - you'll receive a gift each year on the day you sign up.

Log in to your account and add the products you want to the cart. Once you're done, go to the checkout as usual. Your discount will be available via a tab list below the items. If you have 100+ points available, you can redeem your points for your designated discount. Click the "Apply" button and you're done.

Please note that reward redemptions cannot be combined with other discounts.

Yes, earned points will expire after 12 months of inactivity.

The higher your tier, the better perks and discounts you get. Here’s a small breakdown of the discounts and differences:

Platinum: 100 points = $15 off. 2 free products a year.
Gold: 100 points = $10 off. 1 free product a year.
Silver: 100 points = $5 off.

Your tier is based on the amount spent in the last 365 days. Your tier level will be re-qualified every 365 days based on your spending.

You can redeem your points on orders that don't have any discount. Therefore, your points cannot be applied to auto-ship subscriptions and discounted items. However, you can choose to use your points instead of a current sale when placing your order.